Product FAQ
Backpack load and weather protection
How much weight can I carry in a lightweight or ultralight backpack?
Check the load guidance for the exact model before packing. Capacity in litres describes volume, not a maximum supported weight. We have not verified a maximum load for the Internal-Frame Hiking Backpack, so we do not recommend a specific weight limit. Contact us with the product name before purchasing if you need help confirming whether it suits your planned load.
Can I rely on a rain cover to keep everything dry?
The Internal-Frame Hiking Backpack listing includes a rain cover and roll-top closure. Do not treat these features as a guarantee against water entering the pack or as proof that it can be submerged. Protect water-sensitive essentials separately and check the exact product listing for its stated weather protection.
Pop-up tent folding and weather limits
How do I fold my pop-up tent?
The folding method depends on the tent model and frame. Follow the instructions supplied with your specific tent and practise packing it away before your trip. Do not force the frame or use a generic folding method if it does not match your model. If you need help, email us with the product name and a photo of the tent or its instructions.
Are all pop-up tents equally waterproof?
No. Check the specific product listing rather than relying on the words “pop-up” or “waterproof” alone. A stated fabric waterproof rating does not by itself confirm the weather performance of the whole tent. Do not assume a model is suitable for severe storms, snow, or exposed conditions unless those uses are specifically supported by its instructions.
Is a sun shelter the same as a rain shelter?
A UPF sun-protection rating is not a waterproof rating. Choose the shelter for the conditions you expect and check its listing for rain protection separately.
Shipping
How long does processing and shipping take?
Our shipping policy asks you to allow 72 hours for processing. Orders are processed through dropshipping suppliers, and shipping varies by supplier between 5 and 21 days. These are expectations, not a guaranteed arrival date. Customs, natural occurrences, and air or ground transportation delays can affect deliveries.
What happens if my package is undeliverable?
Our shipping policy states that packages deemed undeliverable by FedEx, UPS, USPS, DHL or their international shipping partners will be cancelled and refunded once the order is processed. For questions about your shipment, email info.outdoorgearsupplier@gmail.com. Please review our shipping policy for the full terms, including additional fees and delays.
Returns and refunds
How long do I have to request a return?
Our return policy gives you 15 days after receiving your item to request a return. Please review the full refund policy for exceptions and its European Union section.
What condition must my item be in?
To qualify under our policy, the item must be in the same condition as received, unworn or unused, with tags and its original packaging. You will also need a receipt or proof of purchase.
How do I start a return, and where do I send it?
Email info.outdoorgearsupplier@gmail.com to request a return first. Returns go to the wholesale supplier. If your return is accepted, we will send a return shipping label and instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
Can I return sale items or exchange an item?
Our policy excludes sale items and gift cards, along with the other non-returnable categories listed in the full refund policy. For an exchange, the policy directs you to return the item you have and make a separate purchase for the replacement.
What if my item is damaged, defective or incorrect?
Inspect your order when it arrives and contact us immediately so we can evaluate the issue and help resolve it.
When will I receive an approved refund?
Our policy states that approved refunds are issued to the original payment method within 10 business days. See the full refund policy for details.
